WhatsApp Privacy Policy

Effective date: 10 May 2026  ·  Last updated: 10 May 2026

This WhatsApp Privacy Policy ("Policy") explains how Birdcage33 Tur. Tic. Ltd. Şti. ("Birdcage33", "we", "us", or "our") collects, uses, stores, and protects personal data when you communicate with us through WhatsApp. This Policy supplements our general website privacy policy and applies specifically to interactions that take place over the WhatsApp Messenger platform operated by WhatsApp Ireland Limited and Meta Platforms, Inc. ("WhatsApp" / "Meta").

1. Data Controller

The data controller responsible for processing your personal data is:

2. Information We Collect Through WhatsApp

When you initiate or continue a conversation with us on WhatsApp, we may receive and process the following categories of information:

• Identifiers: your WhatsApp phone number and, if available, the display name on your WhatsApp profile.
• Message content: text, images, audio, video, documents, location data, and any other content you voluntarily send to us.
• Conversation metadata: timestamps, message status (sent / delivered / read), and the language of your messages.
• Order and inquiry details: information you provide about reservations, products, services, complaints, or other requests.
• Optional personal details: any name, email address, or other contact details you choose to share with us in the conversation.

We do not request and we ask that you do not send sensitive personal data (such as government identification numbers, payment card numbers, health information, or special category data) via WhatsApp.

3. How We Use Your Information

We process your information on WhatsApp for the following purposes:

• Responding to inquiries, requests for information, quotes, or bookings.
• Providing customer support and after-sales assistance.
• Confirming reservations, orders, deliveries, or appointments.
• Sending operational and transactional notifications you have asked for.
• Sending promotional or marketing messages only where you have opted in and only to the extent permitted by applicable law and WhatsApp's policies.
• Maintaining records of our communications for service-quality, legal, and compliance purposes.

4. Legal Basis for Processing

Depending on the context of your interaction, we rely on one or more of the following legal bases under the Turkish Personal Data Protection Law No. 6698 ("KVKK") and, where applicable, the EU General Data Protection Regulation ("GDPR"):

• Performance of a contract or pre-contractual steps taken at your request.
• Our legitimate interests in operating, improving, and securing our services and in responding to customer communications.
• Compliance with legal obligations applicable to us.
• Your explicit consent, where required (for example, for marketing messages).

You may withdraw any consent at any time by writing to info@birdcage33.com or by replying "STOP" to a marketing message on WhatsApp.

5. Sharing of Information

We do not sell your personal data. We share information only with the following categories of recipients:

• WhatsApp / Meta as the operator of the WhatsApp platform. Messages exchanged through WhatsApp are also processed by Meta in accordance with its own privacy policy and terms.
• Service providers that help us run our business (for example, customer-relationship-management or messaging platforms officially connected to the WhatsApp Business API), bound by confidentiality and data-processing obligations.
• Public authorities or courts where disclosure is required by law or necessary to protect our rights.
• Affiliates and successors in connection with a merger, acquisition, or restructuring of our business.

WhatsApp messages between you and Birdcage33 are end-to-end encrypted between the WhatsApp client applications. Once messages are received and processed by us, the content is stored on systems we or our service providers control.

6. International Transfers

Because WhatsApp and Meta operate globally, your information may be transferred to and processed in countries outside Türkiye and the European Economic Area, including the United States. Where required, we and our processors rely on lawful transfer mechanisms such as KVKK Board approvals, your explicit consent, or standard contractual clauses adopted by the European Commission.

7. Data Retention

We retain WhatsApp conversations and related personal data only for as long as necessary to fulfil the purposes set out in this Policy and to comply with our legal, accounting, and reporting obligations. Routine inquiries are typically deleted within 24 months from the last interaction, unless a longer retention period is required by law or to defend legal claims.

8. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure. Access to WhatsApp conversations is limited to authorised staff who need it to perform their duties.

9. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you and request a copy.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, where there is no overriding legal basis to retain it.
• Object to or restrict certain processing activities.
• Withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
• Lodge a complaint with the Turkish Personal Data Protection Authority (KVKK) or, where applicable, your local supervisory authority.

To exercise any of these rights, please contact us at info@birdcage33.com. We will respond within the timeframe required by applicable law.

10. Children

Our WhatsApp service is not directed to children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has contacted us, please write to info@birdcage33.com so we can delete the information.

11. WhatsApp's Own Policies

WhatsApp is an independent service and processes your data under its own terms and privacy policy. Please review WhatsApp's documentation at https://www.whatsapp.com/legal/ to understand how WhatsApp handles your information.

12. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a new "Last updated" date. Material changes will be communicated through reasonable means.

13. Contact

If you have questions, concerns, or requests regarding this Policy or our use of WhatsApp, please contact:

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